The Town of Shelburne operates and maintains the municipal water distribution system and sewer collection system. Shelburne's municipal drinking water supply comes from groundwater wells and is stored in our water tower, ensuring water pressure and supply. We are committed to providing our residents with safe and clean drinking water. Review our water reports and releases to stay informed about water quality and sustainability. We manage our water and sewer utilities through the Water and Sewer By-law and Sewer Use By-Law 46-2009. The Meter Policy provides a clear process to define ownership of the components of water meters and the private plumbing system of the town’s residents, providing fair and equitable processes covering all aspects of water meter installation, measuring of supply, access to meter and meter testing.
For after-hours emergencies, call 519-938-0124.
E-Billing | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
The Town of Shelburne is now offering the option to receive water and wastewater billing by email. E-billing allows you to receive your bill in a PDF format, sent directly to the email address of your choice. You must provide a valid email address. We immediately cancel your enrollment in this program if your eBill is undeliverable to the provided email address. If you would like to sign up for e-billing please complete the e-billing application form. |
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Pay your water bill |
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Online paymentYou can pay your water bill online using Visa or Mastercard. You will need the following information:
Convenience feeTo pay your water bill online, you will pay 1.75% of the amount owing as a convenience fee. Telephone or online banking paymentYou can pay your water using telephone or internet banking. To pay you will need to:
In person paymentBring your bill and payment to Town Hall located at 203 Main St. E. You can pay your water bill in person by cash, cheque or debit. You can drop off your payment outside of our regular hours. Place your payment with bill stub in the night deposit box (brass mail slot) located at the employee entrance to Town Hall on Victoria St. Pay at your bankYou can pay your water bill at your bank. You will need to go into your bank and speak with a teller in order to pay your bill. Make sure to have your bill with you. Mail your paymentMake your cheque payable to the Town of Shelburne and mail it with your bill stub to: Town Hall |
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Preauthorized payment |
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You can pay your water and sewer bill with ease by setting up a pre-authorized payment system. Fill out a pre-authorized payment form and return to the Town of Shelburne. You may change or cancel your pre-authorized payment information at anytime by filling out change or cancel my pre-authorized payment information. |
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How is my water and sewer bill calculated? |
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Billing is sent out every two months and will consist of a fixed base rate and consumption charge for water and sewer. The amount of water that you use is measured by a water meter located at your residence. If a meter reading is unavailable, the invoice will reflect an estimated use based on past usage. The fixed base rate for water and sewer charges apply, even if you don't use any water. These fixed base charges are the minimum monthly charge for a water meter owned and read by the Town. |
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Water and sewer payment due dates |
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Your water and sewer payments are due on:
Due dates may be subject to change. |
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Water Financial Plan |
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Watson & Associates Economists Ltd. was retained by the Town of Shelburne for the purposes of establishing user rates for water and sewer and is a requirement in obtaining a municipal drinking water license as per the Safe Drinking Water Act, 2002 (S.D.W.A.). In general, a financial plan requires an in-depth analysis of capital and operating needs. Please see the Water Financial Plan |
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Water and sewer user rates |
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Please see our 2022 water and sewer user rates. Please see bylaw 10-2020 or our 2022 Notice of Water and Sewer Rate Changes pamphlet for more information.
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Water and sewer certificates and statements of accounts |
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To request a water or sewer certificate, your lawyer must write a letter requesting a certificate. A fee of $40.00 will be added to the certificate amount, along with calculated usage and base rates, reflecting the day of the real estate closing. In order to facilitate meter readings/Water certificate requests in this current state of quarantine, please email scanned pdf request letter to: water@shelburne.ca Meter reading/ Water certificates have a fee of $40.00. This fee will be included on amount owing on the Water Certificate. The Utility Coordinator will be remotely accessing phone messages and emails. Preferred communication is email, or leave a message with your inquiry. Joanne Marceau, Utility Coordinator: 519-925-2600 x 231 Thank you for your cooperation and patience. You can request a Statement of Accounts by email. |
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Penalty and interest charges |
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If any bill, including arrears, is not paid within thirty days after the date mailed, or within thirty days of the date shown on the bill, whichever is later, arrears shall be subject to a late payment charge equal to 1.25%. |
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Change your address |
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You need to notify the Town if you change your address. Complete our address change form to update your information with the Town of Shelburne. |
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Change of ownership |
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To change ownership, please beware of the following:
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Water leaks |
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Leaks can waste money and water. If you suspect a leak, use your water meter to find it. Common culprits are:
Many of these are silent offenders. Be proactive and check for leaks a few times a year. Check your meter face for the low flow indicator on the front. If there is no water being used in the house, but the dial is turning that could mean water is being lost through a leak. Utilize the water shut off valve on each appliance to find the leak.
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Flushing / Why is my water discoloured? |
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Your water may be discolored due to the flushing of watermains which occurs twice annually, in the spring and fall. Flushing watermains will release the buildup of iron and minerals and cause water to change colour. What can you do?Customers in the area being cleaned are cautioned to refrain from drawing any water for any purpose until the cleaning of that section of watermain is completed. Put water softeners on bypass to prevent recycling during the process to avoid excessive amounts of iron or manganese through the media filter. Leave off for several hours after the prescribed outage. Please check your water before using. To ensure your water is clear run a cold water in the laundry tub or bath tub for 5 – 10 minutes to clear the water service from the street into your building. If the hot water is discoloured, it might be time to flush your hot water tank. Flushing zonesThe Town will be starting hydrant flushing April 25, 2022 during the time period of 8 am-3 pm (Monday-Friday). Zone 1 April 25-April 29 (West of Owen Sound) Please refer to the Map of Hydrant Flushing Areas. |
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Water pressure |
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Most incidents of poor water pressure are caused by clogged pipes. Please check all shutoff valves (near the meter) to make sure they are fully open. If you suspect low water pressure contact a plumber to investigate. The Town's Water Operator is not a licensed plumber, but can check the water meter to ensure it is not blocked. |
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Watermain breaks |
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Watermain breaks may happen if there is external corrosion of the watermain pipe. Fluctuating weather changes may also cause the ground to swell and put undue pressure on weakened mains. Signs to look for are:
If you suspect there is a watermain break in your neighbourhood contact: 519-925-2600 ext. 231 from Monday to Friday from 8:30 a.m. to 4:30 p.m. or 519-938-0124 (after hours) |
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Frozen water pipes |
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Frozen water pipes can be a real nuisance and, in some instances, may cause water to stop running to your home. Before you can fix the problem, you need to locate where the pipe is frozen. If the frozen pipe is on your property, it is your responsibility to fix the issue. Call a plumber to help assess the damage and locate the issue. Alternatively, you can call the Town of Shelburne Water department at:
Review our frozen water service fact sheet for a full list of tips and guidelines to help you deal with frozen water pipes. Thaw the pipeIf the frozen pipe is located inside, you may be able to thaw the pipe. Turn on the tap closest to the frozen pipe and begin warming the pipe as close to the tap as possible. If you notice any leaks in the pipe, call a plumber immediately. To thaw pipes correctly they should be warmed slowly and evenly to prevent the pipes from bursting. Try using the following methods to warm your water pipes:
To prevent pipes bursting avoid using the methods listed below
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Save money and water |
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Try these tips to reduce your water usage and increase water sustainability:
For the months of June, July and August if your home address ends with an odd number (1, 3, 5, 7 or 9), you can water your lawn, gardens, trees and shrubs on odd-numbered dates of the month. |
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Water and Waste Water Reports |
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We prepare these reports to comply with the Safe Drinking Water Act, 2002. A yearly audit is performed to ensure compliance. View our Drinking Water Quality Management Standard Audit (DWQMS) and Certificate. View our Annual Water System Reports for information about water usage and sustainability:
Review our Drinking Water Summary Reports for information about the safety of our drinking water:
Waste water treatment reportsWastewater treatment reports review the facility and operation of the Waste Water Treatment facility located in the Town of Shelburne. Review our reports to see how we perform.
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Water operational plan |
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This Water operational plan for the Town of Shelburne defines and documents the quality and environmental management system for the Shelburne Drinking Water System. The latest update includes the most recently signed commitment and endorsement. As per Safe Drinking Water Act, 2002, the Town of Shelburne shall make the operational plans available for viewing by the public. |
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Bulk water fill |
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Hydrant connection is forbidden, unless written permission has been received from the Town Water and Sewer department. Contractors, please complete the temporary use of hydrant application form. |
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Backflow prevention program |
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To help protect the safety of the Town's drinking water, all Commercial, Industrial or Multi Residential property owners are responsible to follow the Town of Shelburne’s Back Flow Prevention Program. Backflow tests must be conducted by a qualified person annually. Property owners will receive a request letter from the Town to complete a Backflow Prevention test by a qualified person each year in January. All completed tests will be required to be completed by April 15th of each year. Please see the below list of approved contractors. If a property owner or property manager hires a contractor from this listing, it is their responsibility to obtain current WSIB Clearance Certificate as well as proof of current Liability Insurance.
A Cross Connection Site Survey will be conducted by Town Staff and will be required every five (5) years or if there has been any changes to the plumbing system. Please note: Residential owners will not be affected by this program unless they are zoned as mixed use. Please see our Back flow prevention Bylaw for further details. If you have any questions please call 519-925-2600 extension 231 or by email. |
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Water meter policy | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
The water meter policy concerns your water meter in your home or building. The policy explains what belongs to the Town and what belongs to your private plumbing system, how water and sewer is measured, the rules for access by Town staff and how the meter is tested for accuracy. |
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Media releases and notices |
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Periodically, we will conduct studies and assessments to research into our water quality and sustainability. Check out our media releases and notices to stay informed!
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