Paying Water and Sewer Bills

Go Paperless with Water and Sewer E-Billing

The Town of Shelburne is pleased to offer e-billing for water and sewer bills — a convenient, secure, and environmentally friendly way to receive your bill.

With e-billing, your water and sewer bill is delivered directly to your inbox in PDF format, making it easy to access, save, and print whenever you need it.

Benefits of E-Billing:

• Fast and reliable delivery
• Easy to store and retrieve
• Reduces paper waste

Please note: If an e-bill is undeliverable due to an invalid or inactive email address, your enrollment in the program will be automatically cancelled. Be sure to provide a valid and regularly monitored email address.

Ready to Sign Up?

Complete the  e-billing application form to get started.

Need to Cancel?

If you wish to return to paper billing, simply fill out the  e-billing cancellation form.

You have two convenient options for paying your water and sewer bill:

1. Payment on Due Date (Bi-Monthly)

If you prefer to pay as bills are issued, you can make payments on the following due dates:

• January 28, 2025
• March 27, 2025
• May 29, 2025
• July 29, 2025
• September 29, 2025
• November 28, 2025

2. Monthly Pre-Authorized Payment Plan

Enrolling in the monthly pre-authorized payment plan makes it easy to budget by spreading out your payments. Payments are withdrawn directly from your bank account, helping you avoid late or missed payments.

Monthly withdrawal dates:

• January 31
• February 28
• March 28
• April 25
• May 30
• June 27
• July 25
• August 29
• September 26
• October 31
• November 28
• December 29

You can pay your water and sewer bill with ease by setting up a pre-authorized payment system. Fill out a pre-authorized payment form and return to the Town of Shelburne.

You may change or cancel your pre-authorized payment information at anytime by filling out change or cancel my pre-authorized payment information.  

The Town of Shelburne offers a convenient way to pay your water and sewer bill online using Visa or Mastercard through our secure payment provider, Paymentus. You can also make a payment over the phone by calling 1-855-973-1933.

What You’ll Need:

• Your account number (5 digit customer number on your water bill)
• The amount you wish to pay
• A valid Visa or Mastercard

Note: When paying your water and sewer bill using paymentus you will pay a 1.75% convenience fee to paymentus

Pay Your Property Tax Bill Online

You can pay your water using telephone or internet banking. To pay you will need to:

• Log in to your online banking.
• Add "Shelburne" as a payee. (Tip: Search payee listings for "Shelburne, Ontario", do not pick Nova Scotia (SHELBURNE NS).
• Enter the account number (customer number) from your water and sewer bill (5 digits, no decimals or spaces). If you have multiple bills each account number must be set up separately and a payment must be made to each separate account number.
• Make your payment at least three days before the due date to avoid late payment fees
• If you move within Shelburne make sure you delete the account number and add your new number. Your account number does not move with you.

Use the below table to assist in setting up the payee for online banking. 

You may submit post-dated cheques to the Office. Cheques will be processed on the date written on the cheque.

Submission Options:

• By Mail:
  Town of Shelburne
  203 Main Street East
  Shelburne, ON L9V 3K7

• In Person or Drop Box:
  Cheques can be dropped off at the Office during business hours or placed in the secure after-hours drop box located at the employee entrance.

Hours of Operation:

• Monday to Friday
  8:30 a.m. – 4:30 p.m.
  (Closed daily from 12:00 p.m. to 1:00 p.m.)

Returned Cheques

If a cheque is not honoured by your financial institution, a $45.00 service charge will be added to your account.

You can pay your water and sewer bill in person at the Administrative Office located at:

Town of Shelburne
Main Street East
Shelburne, ON L9V 3K7

Payments can be made at the administrative desk during regular business hours.

Hours of Operation:

• Monday to Friday
  8:30 a.m. – 4:30 p.m.
  (Closed daily from 12:00 p.m. to 1:00 p.m.)

We accept the following payment methods in person:

• Cheque (make cheques payable to: Town of Shelburne)
• Debit
• Cash

Please note: Credit card payments are not accepted at the counter. To pay by credit card, please use our online payment option or call 1-855-973-1933.

Payments can be placed in our After Hours Drop Box, located at the employee entrance of Town Hall at: 

203 Main Street East, Shelburne, Ontario

When using the drop box, please ensure the following:

• Make cheques payable to: Town of Shelburne
• Include your payment stub to ensure proper processing

This secure drop box is available outside of regular business hours for your convenience.

To avoid penalties or interest charges, your water and sewer bill payment must be received by the Town of Shelburne on or before the due date.

Late payments are subject to penalty and interest charges as set out in the Municipal Act, 2001 and the Town’s Municipal By-law.

Arrears shall be subject to a late payment charge equal to 1.25%.

Please note: Penalty and interest charges cannot be waived by the Treasurer or any Town staff.