Water Leaks

Leaks can waste money and water. If you suspect a leak, use your water meter to find it. Common culprits are:

• Toilet flapper valve
• Dripping tap
• Feed to a washing machine or a softener with a pin hole leak

Many of these are silent offenders. Be proactive and check for leaks a few times a year.

Check your meter face for the low flow indicator on the front. If there is no water being used in the house, but the dial is turning that could mean water is being lost through a leak. Utilize the water shut off valve on each appliance to find the leak.

New water meters are equipped with a digital screen. When water is flowing through the water meter a positive (+) sign will display on the digital screen. If this occurs when no water is being used that could mean water is being lost through a leak. Utilize the water shut off valve on each appliance to find the leak.  

Leak Forgiveness Program

The Town of Shelburne offers Leak Protection Forgiveness to residential customers who have experienced a leak in their home. Approved requests may receive an adjustment up to 50% of the excess water use over the customer’s average consumption to a maximum of $1,500.00.

The leak adjustment must be requested within 90 days following the date of a high consumption bill.

For full details, please see the leak forgiveness program within the Water & Wastewater (Sewer) Collection Policy. 

Complete the Leak forgiveness request form.