Filing a By-law Complaint

We strive to protect and enhance our community and take pride in our homes, properties and neighbourhoods. Municipal By-laws help set standards that ensure property and community values are protected.

We are committed to protecting the general public in order to ensure Shelburne remains a pleasant community to live in and visit. We do this through the establishment and enforcement of a variety of municipal by-laws.

By-law Complaints: 

Please provide the following information:

• Name
• Address
• Phone number
• Details and location of the particular violation

We will not investigate anonymous complaints, unless the alleged complaint relates to an immediate health and safety issue.

Instructions on Reporting a Complaint and Inquiry:

• To submit a by-law enforcement complaint, select the blue "submit a by-law complaint" below
• Follow the prompts to submit

Submit a by-law complaint

You must submit all by-law complaints in writing. We will not accept verbal or phone complaints. Your information will be kept confidential under the Freedom of Information and Protection of Privacy Act. However, if we press charges, your name may be required during court proceedings.

Confidentiality

The Town strives to ensure the identity of a complainant remains confidential. Most complaints are resolved through voluntary compliance by way of education and public awareness, however, should the matter proceed by way of prosecution, the Town cannot protect the identity of a complainant. Such information could be released through the following:

• evidence disclosure
• witness testimony
• officer evidence

For after-hours non-emergency issues or concerns please contact the Dufferin Detachment of the OPP non-emergency line 1-888-310-1122.