Filing a By-law Complaint

We strive to protect and enhance our community and take pride in our homes, properties and neighbourhoods. Municipal By-laws help set standards that ensure property and community values are protected.

We are committed to protecting the general public in order to ensure Shelburne remains a pleasant community to live in and visit. We do this through the establishment and enforcement of a variety of municipal by-laws.

'Good Neighbour’ Tips

In many instances, issues that come up can be resolved before there’s a need to file a complaint. Here are a few tips to help you build positive relations with your neighbours.

• Get to know your neighbours.
• Talk to them. Establish lines of communication.
• In the course of your conversation, convey what is important to you, and invite them to convey what is important to them.
• If you have a concern, respectfully make your neighbours aware of it, and allow them the opportunity to correct or change what they have been doing. This keeps the lines of communication open. In many situations, once the other person is aware their actions are causing a concern, they work to correct it.

It is much nicer to live in a neighbourhood where people work at being good neighbours.

By-law Complaints: 

Please provide the following information:

• Name
• Address
• Phone number
• Details and location of the particular violation

We will not investigate anonymous complaints, unless the alleged complaint relates to an immediate health and safety issue.

Bylaw Enforcement Officers respond to citizen complaints during their hours of operation.  

Instructions on Reporting a Complaint and Inquiry:

• To submit a by-law enforcement complaint, select the blue "submit a by-law complaint" below
• Follow the prompts to submit

Submit a by-law complaint

You must submit all by-law complaints in writing. We will not accept verbal or phone complaints. Your information will be kept confidential under the Freedom of Information and Protection of Privacy Act. However, if we press charges, your name may be required during court proceedings.

Any noise resulting from fighting, screaming, shouting, swearing or someone using insulting or obscene language or other disorderly conduct should be reported to the OPP at either:

Non-emergency number at 1-888-310-1122; or,

For emergencies, call 911

If noise is coming from an industrial / commercial source or renewable energy project, please contact the Ministry of the Environment, Conservation and Parks.

Confidentiality

The Town strives to ensure the identity of a complainant remains confidential. Most complaints are resolved through voluntary compliance by way of education and public awareness, however, should the matter proceed by way of prosecution, the Town cannot protect the identity of a complainant. Such information could be released through the following:

• evidence disclosure
• witness testimony
• officer evidence

Office Hours

Monday to Friday 8am to 8:30pm

Saturday 9am to 5pm

519-925-2600 Ext 229 or Ext 255 during office hours of 8:30am to 4:30pm

519-925-2600 Ext 263 from 4:30pm to 8:30pm and Saturdays - 9am to 5pm

bylaw@shelburne.ca