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Thank you for making an appointment for your visit to Town Hall. “Save My Spot” is designed to limit the number of residents accessing Town Hall to keep staff and visitors safe.
Residents and customers are encouraged to continue to take advantage of the digital processes. You can pay your bills online by visiting our webpage Paying My Bills.
The best way to reach staff is by email.
Although appointments are preferred, Town staff will try to safely accommodate people who arrive without an appointment.
Book an appointment with Town Staff
In Person
When attending an in-person appointment
- Ensure you have all required documents before you arrive for your appointment
- Arrive on time
- Missed or delayed appointments may need to be rebooked for a later date
- Use hand sanitizer when you enter the building
Virtual - Zoom
When attending a virtual appointment
- Use a headset with microphone if possible
- Avoid sitting with your back to a window or bright light source
- Be respectful with other participants
- Close doors to avoid unexpected visitors
- Join a few minutes early if possible
- Be clear and concise
- Feel free to turn your camera on or off
Phone Call
When attending a phone appointment
- Use a headset with microphone if possible
- Be respectful with other participants
- Close doors to avoid unexpected visitors
- Be clear and concise
- Be on time
| Department | Contact Information |
|---|---|
Building, Planning and ZoningAppointment bookings are not available at this time. Services are provided by phone or email. |
You may contact the Building, Planning and Zoning department by email or call 519-925-2600 extension 252. |
Clerks OfficeYou can book an appointment for: Payment Counter. Payments and inquiries regarding: Tax and Water, Parking Tickets, Parking Permits, Garbage Tags and Dog Licensing |
You may contact the Clerks Office department by email or call 519-925-2600 extension 223. |
Development and OperationsAppointment bookings are not available at this time. Services are provided by phone or email. |
You may contact the Development and Operations department by email or call 519-925-2600 extension 227. |
Economic Development and MarketingYou can book an appointment for: |
You may contact the Economic Development and Marketing department by email or call 519-215-2852 |
FinanceAppointment bookings are not available at this time. Services are provided by phone or email. |
You may contact the Finance department by email or call 519-925-2600 extension 253. |
Municipal Law EnforcementAppointment bookings are not available at this time. Services are provided by phone or email. |
You may contact the Municipal Law Enforcement department by email or call 519-925-2600 extension 255. |
Public WorksYou can book an appointment for: |
You may contact the Public Works department by email or call 519-925-2600 extension 261. |
Water and WastewaterYou can book an appointment for: |
You may contact the Water and Wastewater department by email or call 519-925-2600 extension 231. |
Entrance to Town Hall will be through the main, front foyer that is on the west side of the building facing Victoria Street for all business except for Planning Services. For planning inquires please email.
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