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Currently the only appointments that can be booked during Provincial Emergency and Stay-at-Home Order are for Marriage, Burial and Commissioner of Oaths.
Thank you for making an appointment for your visit to Town Hall. “Save My Spot” is designed to limit the number of residents accessing Town Hall to keep patients, staff, and visitors safe and reduce the spread of COVID-19
To support physical distancing, residents and customers are encouraged to continue to take advantage of the digital processes. You can pay your bills online by visiting our webpage Paying My Bills.
The best way to reach staff is by email.
Town Hall is closed during the Provincial Emergency and Stay-at-Home Order until at least May 20th, 2021. To protect each other from COVID-19, please wear a face covering when inside town facilities, unless you are unable to due to one of the exemptions. To learn more, please visit the Wellington-Dufferin-Guelph Public Health website.
Although appointments are preferred, Town staff will try to safely accommodate people who arrive without an appointment.
Book an appointment with Town Staff
In Person
When attending an in-person appointment
- Take this Covid-19 self-assessment the morning of your appointment
- Ensure you have all required documents before you arrive for your appointment
- Arrive on time
- Missed or delayed appointments may need to be rebooked for a later date
- Use hand sanitizer when you enter the building
- Maintain physical distance of at least 2 metres (6 feet) between yourself and others
- Wearing non-medical facial mask is mandatory
Virtual - Zoom
When attending a virtual appointment
- Use a headset with microphone if possible
- Avoid sitting with your back to a window or bright light source
- Be respectful with other participants
- Close doors to avoid unexpected visitors
- Join a few minutes early if possible
- Be clear and concise
- Feel free to turn your camera on or off
Phone Call
When attending a phone appointment
- Use a headset with microphone if possible
- Be respectful with other participants
- Close doors to avoid unexpected visitors
- Be clear and concise
- Be on time
| Department | Contact Information |
|---|---|
Building, Planning and ZoningAppointment bookings are not available at this time. Services are provided by phone or email. |
You may contact the Building, Planning and Zoning department by email or call 519-925-2600 extension 252. |
Clerks OfficeYou can book an appointment for: Freedom of Information - Coming soon Lottery Licensing - Coming soon Payment Counter. Payments and inquiries regarding: Tax and Water, Parking Tickets, Parking Permits, Garbage Tags and Dog Licensing |
You may contact the Clerks Office department by email or call 519-925-2600 extension 223. |
Development and OperationsAppointment bookings are not available at this time. Services are provided by phone or email. |
You may contact the Development and Operations department by email or call 519-925-2600 extension 227. |
Economic Development and MarketingYou can book an appointment for: Business Support - Coming soon |
You may contact the Economic Development and Marketing department by email or call 519-925-2600 extension 239. |
FinanceAppointment bookings are not available at this time. Services are provided by phone or email. |
You may contact the Finance department by email or call 519-925-2600 extension 253. |
Municipal Law EnforcementAppointment bookings are not available at this time. Services are provided by phone or email. |
You may contact the Municipal Law Enforcement department by email or call 519-925-2600 extension 255. |
Public WorksYou can book an appointment for: Boulevard Tree Inquiry - Coming soon Road Maintenance Inquiry - Coming soon General Questions - Coming soon |
You may contact the Public Works department by email or call 519-925-2600 extension 231. |
Water and WastewaterYou can book an appointment for: Billing - Coming soon Covid-19 Relief - Coming soon General Questions - Coming soon |
You may contact the Water and Wastewater department by email or call 519-925-2600 extension 231. |
Entrance to Town Hall will be through the main, front foyer that is on the west side of the building facing Victoria Street for all business except for Planning Services. For planning inquires please email.
The Town of Shelburne is proactively taking measures to limit the spread of COVID-19. Check out our Enhanced Safety Measures.
We have made every attempt to make all our documents accessible. Please contact us if you require assistance and we will make every attempt to provide this information in an alternate format.
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