Financial hardship
Financial hardship means being in a situation where paying an administrative penalty or administrative fee would cause serious difficulty. Examples include personal financial circumstances, such as low income, unexpected expenses or limited resources.
Undue hardship
Undue hardship means a situation where paying an Administrative Penalty or Administrative Fee would cause serious difficulty due to financial hardship or other compassionate circumstances, such as illness, family emergencies or loss of income.
Documents to support financial hardship
If you are requesting relief from an administrative penalty or administrative fee due to financial hardship, you must bring documents to your screening review or hearing review that show your financial situation.
Examples of documents that may help support your request include:
- Old Age Security (OAS)
- Canada Pension Plan (CPP)
- Guaranteed Income Supplement (GIS)
- disability or disability pension benefits
- Ontario Student Assistance Program (OSAP)
- any other form of social assistance or income support
You may also bring any other documents that show your income, expenses or financial circumstances.